At Boc®, we respect the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, share, and protect personal information. Please read this notice carefully to understand our online practices.
What Information Do We Collect?
We collect both personal and non-personal data from you to improve your shopping experience. Personal information allows us to provide the services you request. Non-personal information helps us analyze site traffic and marketing efforts.
Personal Information
If you make a purchase or register for an account, we may collect:
- Contact details like your name, email, phone number, and mailing address
- Payment information like your credit card number and billing address
- Order details like items purchased, date ordered, and fulfillment status
- Communications like chats, calls, or dispute and return requests
- Profile information like account credentials, saved addresses, and marketing preferences
Non-Personal Information
As you navigate our site, we automatically receive:
- Technical information like your IP address, device type, operating system, browser ID, and regional settings
- Site activity data including pages visited, searches, buttons clicked, and site navigation patterns
- Information from cookies or similar technologies that remember your preferences and tailor your online experience
How Do We Use Your Information?
We use your personal information in the following ways:
- Process orders and manage your account
- Recommend items and provide a personalized shopping experience
- Respond to service requests, questions, comments, and disputes
- Administer contests, sweepstakes, promotions, and surveys
- Analyze data to improve our website, products, marketing, and customer service
- Communicate about orders, products, services, and promotional offers
- Comply with legal obligations
We use your non-personal information in the following ways:
- Understand site usage and analyze performance metrics
- Recognize return visitors and tailor advertisements
- Test variations of site design and features
- Customize search results and product suggestions
- Conduct research to improve user experience
When Do We Share Your Information?
We will never sell your personal information to third parties. We only share data with:
- Service providers to process orders, fulfill requests, and provide support
- Affiliates, subsidiaries, and parent companies within our corporate group
- Law enforcement agencies if required by applicable laws and regulations
We also reserve the right to disclose information:
- To comply with legal requirements like court orders, subpoenas or warrants
- To enforce applicable Terms of Service or policies
- When necessary to protect ours or others’ rights, property or safety
In the event of an acquisition or merger, we will notify you and may transfer your information to the new owner.
How Do We Safeguard Your Information?
We utilize administrative, technical, and physical safeguards to secure your data including:
- Data encryption
- Firewall and malware protection
- Access controls and multi-factor authentication
- Staff training on privacy practices
- Regular audits to verify compliance
While we take precautionary measures, no website can fully eliminate security risks. We encourage practicing good security habits online.
Data Retention and Account Deletion
We retain your personal information as needed to fulfill our legal or regulatory obligations, resolve disputes, and administer our relationship.
To close your account, please contact customer service. Once deactivated, your data cannot be recovered.
Non-personal information may be retained indefinitely to understand site trends and customer needs. This data is anonymized and does not identify you personally.
Cookies and Online Tracking
We utilize first-party cookies (set by the-boc.com domains) that maintain your cart, recognize you on return visits, and customize your experience. Third-party cookies (set by external domains) enable interactions with social media and tailored advertising.
You can control cookie settings through your browser, including blocking or deleting cookies. As not all site features may function without cookies, we recommend leaving them enabled.
Our site may use online identifiers like cookies, pixels, or mobile ad IDs. We do not allow third parties to track or collect your personal information on our site.
Advertising and Analytics Services
We partner with third parties to improve our marketing and analytics capabilities. These services may use cookies or similar technologies to collect non-personal data for purposes like displaying ads tailored to your interests, measuring site analytics, and tracking sales revenue.
We do not share any personally identifiable information with these services. However, they may set their own cookies during your visit. For more details, please check their privacy policies.
Key providers include:
- Google Analytics: Website analytics
- Facebook Pixel: Facebook ad targeting
- Pinterest Tag: Pinterest ad targeting
Social Media Features
Our website may incorporate social sharing features like Facebook and Twitter buttons. These integrate with your platform accounts and follow their data usage policies. Information accessed by these features may be available to their platforms. We have no access to or control over data collected.
External Sites
Our website may link out to third-party sites. We are not responsible for the privacy practices of external sites. Please review their privacy policies carefully before sharing information.
Children’s Privacy
Our website is intended for adult audiences. We do not knowingly collect personal data from children under 13. If we become aware that a child has provided personal information, we will delete it and terminate the account. Please contact us if you believe we may have collected mistaken data.
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA) including:
- Right to Know: Request details on personal data we collect, use, share, and sell about you
- Right to Delete: Request deletion of your personal information
- Right to Non-Discrimination: You will not receive discriminatory treatment for exercising privacy rights
To make a request under CCPA, contact our privacy coordinator with “California Privacy Request” in the subject line.
International Customers
By using our website and providing your personal information, you are transferring data internationally and consent to collection, transfer, storage, and processing in the United States. Note that U.S. privacy laws may not be equivalent to laws in your country of residence.
Changes to this Privacy Policy
As our practices evolve, we may revise this Privacy Policy periodically. Please revisit this page to stay updated on any changes. You will be notified of major revisions.
